The products are sent to the address that you have indicated during the order, in the section specified for this purpose. In the case of placing an order for several items with different availability, the delivery time will take into account the longest expected delivery. In exceptional cases, Rehabilitaweb reserves the right to break down the order, sending the available items.
The couriers do not contact by phone to notify before making the delivery. When shipping your order, we will send you an email with the tracking number; It is important that you check the link regularly as the courier will update it with all the information about the delivery. If you need to make any changes to the delivery date or address, you can also manage it from that link on the agency's own website.
From the shopping cart you can select the type of delivery:
- Home delivery: The transport includes from our facilities to the address you have given us as the delivery address, said delivery only includes up to street level. In the event that the material had to be uploaded to the home for special reasons, the client must contact Rehabilitaweb before placing the order so that the service can be contracted through the collaborating agencies.
- Collection at the Logistics Center: Located at C/ d'Enric Granados nÂş16 in Esplugues de Llobregat cp. 08950 (Barcelona) Spain. For the collection of the order you must present along with the order, the DNI or identity document. This collection method has no associated transport cost.
If you detect any problem at the time of delivery of your order (damaged packaging, damaged items, missing products or wrong shipments) you must indicate it in writing on the carrier's delivery note, describing exactly the anomalies, which must be demonstrated, evidenced and / or recover, expressing possible negligence through observations such as "merchandise received damaged", "open or manipulated boxes", etc. It will not be valid to express only "according except examination". Then you must send photographs of the external packaging and the material itself, showing the damage caused to the purchased product and the shipping label (at a readable distance) to our email.
The LOTT establishes a period of 48 hours from the receipt of the material to make claims for damages during transport, once this time has elapsed, Rehabilitaweb will make the relevant claim in the same way, although we cannot guarantee a favorable resolution of the same.
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