How to return a product?

You have a period of 14 business days from the date of receipt of the product to return it. In any case, you must send the products, through a logistics company of your choice or your own means, to the Rehabilitaweb Logistics Center at C/ d'Enric Granados nº16, Esplugues de Llobregat 08950, Barcelona. To the attention of Rehabilitaweb.

We remind you that any material used, installed or without the original factory packaging can never be returned by way of withdrawal.

The material must meet the following:

- It must be packed in the same conditions that it was delivered. In its original factory packaging and without any damage or evidence of having been used.

- We emphasize the importance that you must protect the material properly so that it reaches us in the same state in which you send it to us. Avoiding possible damage during transport.

- We recommend you take photographs of the material before sending it, in which the condition of the material, its packaging and protections can be appreciated.

- If upon receiving the merchandise we observe external or internal damage that prevents us from selling it to another client, we will reject the material and its return. You must resort to the photographs mentioned in the previous point to make the relevant claim to the company you hired.

Once we receive the material and review its condition, we will refund the amount proportional to the condition of the product. Being this 100% of the price of the product if it is in perfect state of new sale.

The shipping costs associated with the first delivery as a service already provided by Rehabilitaweb will be deducted from the order refund operation, in the case of an order with free shipping for the customer in the first instance, they will be deducted from the total order .

The amount will be returned through the same payment method with which the order was placed.

At Rehabilitaweb we make available to all customers an online advice channel to guide on technical and regulatory aspects that allow you to resolve your doubts before closing the purchase on the web, you can direct your queries to our email. Therefore, we understand that any purchase made directly by the buyer without prior consultation is carried out with full knowledge of the product's performance and its suitability for the installation where it will provide service.

For this reason, Rehabilitaweb is not responsible for the amount of shipping costs for the return of any product without express authorization. The shipment of the material will be borne by the customer.