Terms and conditions

General Terms and Conditions of orders placed online at Rehabilitaweb

Next, we would like to introduce you to our General Terms and Conditions, which apply to the provision of all services on Rehabilitaweb.

In compliance with Law 34/2002 on Services of the Information Society and Electronic Commerce (LSSICE), we inform that the ownership of the domain of our virtual store www.int.rehabilitaweb.com and corresponds to Eiderhome, S.L. located at Avda de Cornellà nº122 de Esplugues de Llobregat CP. 08950 (Barcelona), a company legally incorporated in Spain with CIF B66080029 and registered in the commercial registry of Barcelona, ​​Volume 43878, Folio 206, Page 440794

At Rehabilitaweb we offer you a personalized shopping experience and services tailored to your interests and needs.

It is our commitment to provide all the information on our website truthfully and with minimal typographical errors. In the event that any of these errors occur at any time, beyond our control at all times, they will be corrected immediately. If there is a typographical error in any of the prices shown and a customer has made the purchase decision based on said error, said error will be communicated and the order will be canceled and the amount paid will be refunded. In the same way, it is made known that the images and descriptions of the products may differ from reality, the manufacturer's reference being the only binding value to the acquisition of the product in question.

The purpose of these General Conditions of contracting and use is to regulate the provision of the information provided in the Rehabilitaweb online store, as well as the commercial transactions that arise between Rehabilitaweb, and the users of the Rehabilitaweb domain.

Both browsing the online store and purchasing the products offered therein imply acceptance as a user, without reservations of any kind, of each and every one of these general conditions of contracting and use.

Rehabilitaweb may at any time and without prior notice, modify these general conditions of contracting and use, as well as the particular conditions that, where appropriate, are included, by publishing said modifications in the store so that they can be known to users.

Rehabilitaweb reserves the right to decide at any time, the products that are contained and offered to users through the store and may, at any time, add new products to those included in the store, with the understanding that such new products will be governed by the provisions of the conditions of sale in force at that time.

Likewise, Rehabilitaweb reserves the right to stop facilitating access, at any time and without prior notice, to any of the products offered in the store, as well as to modify its price and the value of the shipping costs associated with the same.

Only people over 18 years of age can use the offers available on rehabilitaweb.

1. Formalization of the contract and delivery of products:

1.1. By placing an order, you declare that you act exclusively for private purposes.

1.2. Orders are made exclusively through the website, we only conclude contracts in Spanish.

1.3. By clicking on "Buy" you are placing a binding order for the items that appear in your basket. Once you have issued your order, we will immediately send you an email confirming it. The binding contract is formalized at the moment you receive the order confirmation from us. Please note that orders placed by bank transfer will be shipped as soon as we receive payment of the full purchase price as well as any shipping costs.

1.4. Please note that, exceptionally, we are under no obligation to deliver your order if our suppliers do not deliver stock correctly or on time, even if we have acted in accordance with our normal ordering practice. In order for us to apply this exception and therefore not assume any responsibility, we cannot be responsible for the products not being available and we must have notified you about the situation without undue delay. In addition, we cannot have assumed a purchase risk in relation to the ordered product. If the product is not available, we will refund any payment you have made as soon as possible.

1.5. We do not assume the risk of buying the product ordered from another supplier accredited by Rehabilitaweb. This is also applicable for generic item orders. We are only required to deliver from our available stock and from stock that we have requested from our providers.

1.6. Deliveries are made in Peninsular Spain and the Balearic Islands, excluding the Canary archipelago, Ceuta and Melilla. Also to Peninsular Portugal, France Metropole, Germany, Italy, Holland, Poland (only continental territories).

Delivery times are expressed in working days, working days will be understood as every day between Monday and Friday, both included, but not holidays or weekends.

1.7. Delivery modes:

The products are sent to the address that you indicate when placing the order, in the section specified for this purpose. In the case of placing an order for several items with different availability, the delivery time will take into account the longest expected delivery. In exceptional cases, Rehabilitaweb reserves the right to break down the order, sending the available items.

From the shopping cart you can select the type of shipment.

- Home delivery: The transport includes from our facilities to the address given as delivery address, said delivery only includes up to street level. In the event that the material had to be uploaded to the home for special reasons, you must contact Rehabilitaweb before placing the order so that the service can be contracted through the collaborating agencies.

- Collection at the Logistics Center: Located at C/ d'Enric Granados nº16 in Esplugues de Llobregat, 08950 (Barcelona) Spain. For the collection of the material you must present along with the order, the DNI or identity document. This collection method has no associated transport cost.

1.8. Damaged packages:

In the event that you detect any problem at the time of delivery of your order (damaged packaging, damaged items, missing products or wrong shipments) you must indicate it in writing on the carrier's delivery note, describing exactly the anomalies, which must be demonstrated , evidence and/or recover, expressing possible negligence through observations such as "merchandise received damaged", "open or manipulated boxes", etc. It will not be valid to express only "according except examination". You must also send photographs of the external packaging and the material itself, showing the damage caused to the purchased product and the shipping label (at a readable distance).

The LOTT establishes a period of 48 hours from the receipt of the material to make claims arising from damage during transport, once this time has elapsed from Rehabilitaweb we will make the relevant claim, although we cannot guarantee a favorable resolution of the same.

We remind you that a damaged product corresponding to an incident pending resolution can never be installed, used or manipulated until its resolution. It must remain in the original packaging or, failing that, in the same conditions in which it was delivered.

At Rehabilitaweb we reserve responsibility in cases of efficiency, lack of packaging or other incompatibilities.

1.9. Shipping terms:

If we have stock, the delivery time is reflected in the description of each item. The number of days it will take to arrive will depend on the particularity of the item and the shipping method. If, on the contrary, we do not have stock, we will make a request to the supplier and the delivery time will be modified. If there are affected customers, they will be notified of the new provision and the order cancellation will be provided without involving an additional cost, making the full refund of the amount paid in the first instance.

Compensatory claims will not be accepted in case of not being able to meet the delivery deadline.

These deadlines are calculated on working days from Monday to Friday since Rehabilitaweb does not make shipments on holidays, Saturdays or Sundays.

At Rehabilitaweb we are not responsible for force majeure causes that may lead to a delay in the delivery of the product, but we are committed to guaranteeing its resolution as quickly and efficiently as possible.

In particular, delivery times may be affected by the following assumptions: adverse weather circumstances, fires, carrier strikes, supplier failures, supply difficulties and exceptional government or institutional measures.

2. Prices:

The prices established in the products on the date on which the order is placed will be applicable. The prices established are the final prices (total), that is, they include the value added tax at the applicable legal tax rate corresponding to the country of origin of the purchase.

3. Payment methods:

Rehabilitaweb.es offers you different means of payment so that you can choose the one that suits you best or suits your needs:

3.1. Payment by credit or debit card: You can use Visa or MasterCard. If you make the payment with one of these cards, the charge will be made on your card at the time of making the purchase. In the event that the POS informs of the denial of the card, the order will be automatically cancelled. In case of making the payment through a to a credit card, both the collection and the return (if any) will be made under the same conditions contracted with the bank (eg: if the credit card is charged on the 5th of the following month, the return to be held on the 5th of next month)

For payments made with cards issued outside of Spain, the issuing bank must be covered by the Secure Electronic Commerce Security Protocol (CES). Payments with cards that do not meet this requirement will not be accepted.

Rehabilitaweb reserves the right to reject any operation carried out with a credit card. In this case we will proceed to reject the operation and make the return.

3.2. Payment by transfer: This method is limited to orders with an amount greater than 100 euros. You can make a bank transfer to the following account.

This payment method can take between 1 and 3 business days, depending on the issuing and receiving entities. We ask you to indicate the order number as a concept and to send the exact amount of your purchase, so that we can locate the payment quickly and process the shipment without delay. If you want, you can send us the proof of payment that we will attach to your order and it will help us even more.

3.3. Payment through the Paypal platform: If you select Paypal as the payment method, the page will redirect you to their platform to complete the payment at the end of the purchase process. If you are already a PayPal customer, you can confirm the payment by accessing your account with your user data. If you don't have a Paypal account yet, you can create one or log in as a guest.

Normally, the payment through PayPal is completed in a matter of minutes and the order is processed immediately.

Keep in mind that, when paying with PayPal, you will be accepting its terms and conditions and the collection of order management costs is subject to the conditions imposed by Paypal, not by Rehabilitaweb.

3.4. Payment through Bizum: If you choose the payment option through Bizum, you should find out if your bank accepts this payment method for electronic businesses and make sure that you have associated the account in which you want the charge to be made and not another.

4. Shipping costs:

4.1. Shipping costs will be displayed during the ordering process. The total cost of the shipment will be identified and detailed on the payment screen and in the proof of payment that is issued.

4.2. Free shipping service is available for some products. When you place the order you will be able to see if this option is available for that specific product.

4.3. Depending on where the product is shipped from, additional shipping charges may apply. Shipping costs may vary depending on the weight or dimensions of the product.

4.4. In case of return of the product, the shipping costs will not be refunded.

4.5. If there is a typographical error in any of the prices shown and a customer has made the purchase decision based on said error, said error will be communicated and the order will be canceled and the amount paid will be refunded.

5. Promotional vouchers and how to redeem them:

5.1. Promotional vouchers are vouchers that cannot be purchased but are awarded during advertising campaigns and are valid for a certain period of time.

5.2. Promotional vouchers can be redeemed only once in connection with an order, and only within the stated period. Some brands may be excluded from the promotion. Please note that a minimum order value may apply in order to use promotional vouchers.

5.3. Promotional vouchers will not be refunded if all or part of the products are returned.

5.4. Promotions have no monetary value and cannot be redeemed for cash (or for in-kind benefits such as gift vouchers).

5.5. Promotional vouchers can only be redeemed before completing the order process. There is no possibility of vouchers being applied retroactively. Promotional vouchers may not be transferred to third parties. Except as otherwise provided, multiple promotional vouchers may not be combined.

5.6. Cancellation of an order involving a promotion:

5.6.1. If you cancel an order you will not be entitled to a refund of the discount or to be offer the promotion again. Each promotion is sold out at the moment you give your consent to the purchase.

5.6.2. In case of return and refund, you will be refunded the amount you have paid for the purchase and in no case will you be paid, totally or partially, the amount of the discount.

5.6.3. If you change that order, you will not be entitled to a refund of the discount or re-offer of the promotion. If the order is maintained and the only changes are product additions, the value of the discount will be maintained. If by modifying the order you do not comply you no longer meet the requirements of the promotion, it will not be applied to you.

5.6.4. If when making the purchase you have used a promotional voucher and, as a result of a cancellation on your part, the total value of your order is less than or equal to the value of the promotional voucher, we reserve the right to charge you the original price of the product you want. stay

5.7. The promotions are applicable to the subtotal of the amount of the products and not the shipping costs.

5.8. Permanent promotion "Best price online"

If you see any cheaper product on another web page but you want to buy it on Rehabilitaweb, you only have to indicate the page (with a link) and the price you have seen and we will try to match it. This promotion is valid for online stores domiciled in Spain that are authorized distributors of the item in question.

Valid for the final price of the order, including transport costs and other management costs or commissions.

The request must be made before the purchase of the item.

6. Legal right of withdrawal with respect to Rehabilitaweb products:

By law, you have a period of 14 days, counted from the date of receipt of the product. You can exercise your right of withdrawal to webinfo@rehabilitaweb.com.

In any case, you must send the products, by your own means and through a logistics company of your choice, to the Rehabilitaweb Logistics Center at C/ d'Enric Granados nº16, Esplugues de Llobregat 08950, Barcelona. To the attention of Rehabilitaweb.

We remind you that any material used, installed or without the original factory packaging can never be returned by way of withdrawal.

The material must meet the following:

- It must be packed in the same conditions that it was delivered to you. In its original factory packaging and without any damage or evidence of having been used.

- We emphasize the importance that you must protect the material properly so that it reaches us in the same state in which you send it. Avoiding possible damage during transport.

- We recommend you take photographs of the material before sending it, in which the condition of the material, its packaging and protections can be appreciated.

- If upon receiving the merchandise we observe external or internal damage that prevents us from selling it to another client, we will reject the material and its return. In this case, you must resort to the photographs mentioned in the previous point to make the relevant claim to the company you hired.

Once we receive the material and review its condition, the amount proportional to the condition of the product will be refunded. Being this 100% of the price of the product if it is in perfect state of new sale. In the refund operation of the order, the shipping costs associated with the first delivery as a service already provided by Rehabilitaweb will be deducted, in the case of an order with free shipping for the client in the first instance, they will be deducted from the total order.

At Rehabilitaweb we make available to all customers an online advice channel to guide them on technical and regulatory aspects that allow them to resolve doubts before closing the purchase on the web, you can direct your queries to webinfo@rehabilitaweb.com.

For this reason, Rehabilitaweb understands that any purchase made directly without prior consultation is carried out with full knowledge of the benefits of the product and its suitability for the installation where it will provide service.

For this reason, Rehabilitaweb will not be responsible for the amount of shipping costs for the return of any product without express authorization. The shipment of the material will be at your expense.

7. Cancellations:

We inform you that you can cancel your order at any time before you receive it.

During the cancellation process you will be sent an email confirming said cancellation.

If the cancellation of the order has been made before your order has left our facilities, the refund will be made immediately (this operation may be delayed for reasons beyond Rehabilitaweb)

If the cancellation of the order has been made after your order has left our facilities, the refund will be made once the product or products have returned to our logistics center and their subsequent review.

8. Refunds:

The refund will be made to the account used for payment.

8.1. For payments by credit card, the refund will be made to the account associated with your credit card account.

8.2. For payments by bank transfer, the refund will be sent to the account from which the payment was made.

8.3. For payments through PayPal, the refund will be made to the account associated with your PayPal account.

8.4. For payments through Bizum, the refund will be made to the account from which the payment was made.

9. Product availability:

The selection of products offered on Rehabilitaweb is valid as long as the products are visible on the website, with the limits of available stock. If the merchandise is in stock, the approximate delivery time is 2 business days. If, on the other hand, we do not have stock, we will make a request to the supplier and the delivery time will be modified. If you are affected by this assumption, you will be notified of the new forecast and you will be provided with the cancellation of the order without incurring an additional cost, making the full refund of the amount paid in the first instance.

These deadlines are calculated on working days from Monday to Friday since Rehabilitaweb does not make shipments on holidays, Saturdays or Sundays.

In the event that there is a break in stock or a timely unavailability of the product, Rehabilitaweb will contact you to notify you immediately and give you a new delivery date or, if it is not possible to serve said product, proceed to cancel it. In any case, a delay in delivery with respect to the indicated deadlines will not entitle the customer to demand any compensation.

10. Guarantees:

Rehabilitaweb guarantees the quality and condition of the supplied material, under the established legal terms, for a period of three years from the delivery date.

In case of detecting an operating and/or manufacturing defect in the purchased products, you will have to contact the official Technical Assistance Service of the manufacturer, who will authorize in writing the repair or replacement of the material in case of malfunction or breakdown within the term of guarantee. Rehabilitaweb will be responsible for the price reduction or termination of the contract within this period of time as long as the consumer and user has informed Rehabilitaweb of the lack of conformity within two months of becoming aware of it. Remember the need to store the original factory packaging in which the material was supplied during these two months, otherwise the commercial guarantee cannot be used during this period.

We also recommend keeping a physical or digital copy of the purchase invoice to present it.

It is made known that the guarantee of each product will be subject to the conditions and scope established by each manufacturer.

In the event of a malfunction in electrical equipment or water pumps, you will have to send the product to our warehouse where it will be sent to the manufacturer for review. This is how the procedure of the suppliers of said material marks it.

Once the malfunction has been verified and not before, Rehabilitaweb will proceed to exchange or reimburse you. The expenses associated with the shipment will be shared: the client will pay the outbound expenses while Rehabilitaweb will assume the new shipment; although the customer will have to pick it up if the manufacturer indicates that there is no failure.

11. Facilities:

We recommend that the installation of the products is always carried out by an authorized installer who offers you all the guarantees. Rehabilitaweb is exonerated from claims derived from a bad installation of the products.

11.1. Installation of air conditioning, air conditioning and/or heating devices: All products sold in the online store, and especially those corresponding to gas and air conditioning installations, must be installed by accredited technical personnel in accordance with current legislation. Royal Decree 1027/2007 of July 20, which approves the Regulation of Thermal Installations in Buildings (R.I.T.E.), Royal Decree 115/2017, which regulates the marketing and handling of fluorinated gases and equipment based on them , as well as the certification of the professionals who use them and any other applicable regulations.

Rehabilitaweb will not be responsible for any incident related to the installation of the products purchased and it is made known that it will reject any return of products that have been installed or manipulated.

12. Customer service:

For any questions you can contact us by email webinfo@rehabilitaweb.com. Our customer service hours are from Monday to Friday from 09:00 to 13:00 (this schedule may be subject to change due to vacation periods or holidays).